Our Purpose
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We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a
culture of inclusion
for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Customer Technical Services Analyst l
Overview
- Provides mail and phone service support on banks and businesses (B2B) that have product and service agreements with Mastercard
- Responsible for overall satisfaction and retention of these business customers through knowledge of their core business and products
- Ensures timely response and resolution of issues
Responsibilities
- Serves as a technical resource to assist with the resolution of customer inquiries; collaborating with more senior resources to ensure complete and prompt response
- Supports testing as well as process improvements efforts with the voice of the customer in mind
- Reviews customer issue logs and assists with resolution development, escalating issues that require more advanced knowledge
- Gains exposure to Mastercard products/services within a particular discipline or product line
- May provide guidance to less experienced team members
Experiences
- Demonstrated knowledge of customer technical service standards, processes and tools
- Experience delivering accurate and timely resolutions under direct guidance
- Experience with customer service or customer contact in other ways
- Good technical understanding and ability fast to learn and understand new systems
- Strong communication skills in Norwegian and English
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
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Abide by Mastercard’s security policies and practices;
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Ensure the confidentiality and integrity of the information being accessed;
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Report any suspected information security violation or breach, and
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Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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