Full-Time Customer Service Representative
Job Description:
- Answering patient customer service calls, assisting with questions regarding their outstanding accounts
- Working remotely as an extension of our client's business office.
- Expected to meet and maintain a minimum number of contacts per hour, and meet all other productivity standards set forth by PMS and the Client
- Expected to learn and meet client and company requirements
- Data research and multitasking; must be able to read client notes, maneuver thru the client portal, payment portal, listen, and talk simultaneously
- Ability to navigate in multiple computer systems while interacting with the customer
- Data entry
- Problem solving and negotiating; will be required to gather information from the consumer as well as information from the account and figure out the best possible solution
- Escalate calls when necessary; must be able to recognize when a call needs to be escalated for a second talk off
- Basic computer navigation and use; must be able to utilize multiple windows to complete tasks
- Attend all training classes (must pass all training tests given)
- Self-motivated and results-oriented
- Currently this position can be performed remotely from home or performed in the office (remote work is subject to change based on company needs, client requirements, performance and/or governing laws)
- Perform other duties as assigned or requested
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- High School diploma or equivalent.
- Experience in a collection/call center environment is a plus
- Excellent attendance habits
- Ability to work with uncooperative or difficult people in a professional manner to obtain positive results.
- Experience/training in standard computer applications (e.g. word processing, databases, and the internet).
- Medical and/or clerical experience, education and/or training is a plus
- Must have ability to adapt to fast paced, dynamic environment
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