Senior Management Support (VIP Users) [Luxembourg]


 
The world is more connected than ever before and the pace of change is bewildering. We deliver the best combination of technology and services to enable our clients to fulfill the diverse needs of their customers. By fostering a deeply and personal relationship with our clients, we want to improve the lives of people and organizations.
Axians is the VINCI Energies brand dedicated to ICT and Digital Transformation. We’re present across 35 countries, with more than 14 000 employees and an annual revenue of more than 3.3 billion euros, in 2022.
The best of ICT with a human touch

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Function: Senior Management Support (VIP Users)
Workplace: Luxembourg (hybrid)

Introduction:
Senior Management support is a role for the most senior support staff and involves providing top quality IT services to the senior executives.

Responsibilities:
  • Knowledge of the IT needs of Senior Management;
  • Identify, resolve and escalate incidents as appropriate;
  • Provide after hours and on-call support, as well as dedicated executive support for events or high-level meetings.

Requirements:
This role requires sensitivity to protocol and etiquette in the delivery of services to senior stakeholders and requires experience with executive-level hands-on onsite support, in addition to senior end user technical support skills and customer service excellence.
Also, is required an emphasis on incident resolution, the development of technical solutions, user experience, as well as building and maintaining positive business relationships with senior management.

f you’re interested, please send your application to recruitment.axianslux@axians.com with the subject SMSEIB.RM

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