Description
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
Caring is one of United’s most important principles. And no one exemplifies that more than our Customer Contact Center team, who helps our customers with everything from booking and managing reservations, to questions about their travel, MileagePlus accounts, and so much more! Are you a people person? Do you get fulfillment from helping others? Then join a team that cares for our customers and makes a positive impact on their travel experience, every single day.
Key Responsibilities:
The agent that fills this position performs a variety of duties that are integral to baggage performance.
- Review file challenged by stations regarding the coding of mishandled baggage and assist with the stations to help them understand the root cause analysis of the delay
- Review and audit reports to correct information in files that could cause the file to be incorrectly coded for DOT reportable
- Assist stations with questions about BOLT and file integrity
- Maintain data collection reports updated
- Assist Performance Management with various ad-hoc reports and/or projects that may be needed
- Review mishandled baggage files, ensuring accuracy in both coding of the file and the content entered by the claim station
- $18.51/hour starting rate with yearly increase (as per union contract)
NOTE: Relocation is not provided for this position
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
Qualifications
What’s needed to succeed (Minimum Qualifications):
- High school diploma, GED or equivalent
- General knowledge of Microsoft Office products and applications
- Excellent communication skills, strong attention to detail, ability to manage time and multi-task
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is a crucial function of the position
- Must be flexible and willing to work a shift bid with 5 days on and 2 days off a week operation including weekends, nights, and holidays
What will help you propel from the pack (Preferred Qualifications):
- Experienced with BOLT, SHARES, BART, and World Tracer
- Airport experience especially in dealing with baggage either in Baggage Service Office, Baggage Resolution Center, or Ramp
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT
